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Model Details

Reference Model of After-Sales-Services

Model Type:Generic Type
Name:Reference Model of After-Sales-Services
Reference (Primary Reference / Secondary Reference):Gajewski, T.: Referenzmodell zur Beschreibung der Gesch?ftsprozesse von After-Sales-Dienstleistungen unter besonderer Ber?cksichtigung des Mobile Business. Paderborn 2004.

(Dangelmaier, W.; Emmrich, A.; Gajewski, T.: Ein Referenzmodell zur Beschreibung der Gesch?ftsprozesse von After-Sales-Dienstleistungen. In: J. Becker; P. Delfmann (Hrsg.): Referenzmodellierung: Grundlagen, Techniken und dom?nenbezogene Anwendung. Heidelberg 2004, S. 73-97.)
Origin:Science
Responsibility for Modeling (Personal Responsibility / Organizational Responsibility):(Gajewski, T.; Dangelmaier, W.; Emmrich, A. / -)
Access:Open
Tool Support:No
Domain:Function: After-Sales-Services
Modeling Language(s):UML Activity Diagram
Modeling Framework:Yes
Number of Diagrams:9
Number of Views:1
Process-related Size:110*
Organization-related Size:-
Data-related Size:-
Function-related Size:-
Output-related Size:-
Construction Method:Sch?tte's Procedure Model;
Induction (Based on Processes of an Existing After Sales Services Provider)
Evaluation Method:Comparison with Processes of an Existing After Sales Services Provider
Application Method(s):no statement
Reuse and Customization:no statement
Use Case(s):no statement
Abstract: