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Model Details

HP ITSM, HP IT Service Management Reference Model

Model Type:Generic Type
Name:HP ITSM,
HP IT Service Management Reference Model
Reference (Primary Reference / Secondary Reference):Hewlett-Packard: The HP IT Service Management (ITSM) Reference Model : A model for successfully providing and managing IT services. Hewlett-Packard Development Company, 2003.

(Hewlett-Packard: Improving your IT service management : Using HP OpenView and the HP IT Service Management Reference Model to design and deliver exceptional IT services. Hewlett-Packard Development Company, 2003.;
Hochstein, A.; Hunziker, A.: Serviceorientierte Referenzmodelle des IT-Managements. In: HMD - Praxis der Wirtschaftsinformatik(2003)232, pp. 45-56.)
Origin:Practice
Responsibility for Modeling (Personal Responsibility / Organizational Responsibility):(- / Hewlett-Packard Development Company)
Access:Closed
Tool Support:Yes
Domain:Function: IT-Management
Modeling Language(s):no statement
Modeling Framework:Yes
Number of Diagrams:no statement
Number of Views:no statement
Process-related Size:no statement
Organization-related Size:no statement
Data-related Size:no statement
Function-related Size:no statement
Output-related Size:no statement
Construction Method:no statement
Evaluation Method:Critical Argumentation (Hochstein, Hunziker 2003) / (No/No/No)
Application Method(s):Scenarios (Hewlett-Packard 2003)
Reuse and Customization:no statement
Use Case(s):Multiple (Hewlett-Packard 2003) / (No/No/No)
Abstract: